Refund and Cancellation

1. You can cancel your promotion at any time. The best way to do so is to pause your promotion on your dashboard’s main page and let us know via email or online support that you want the refund. This way, there will be minimum spending after you decide to cancel the promotion. We will refund the unspent balance. If you cancel the promotion before the start of it, we will refund the whole payment.

2. Please note that data in our dashboard updates with a delay of 4-6 hours, and the refund amount can be lower than stated when you paused the promotion. Any bonus received during a campaign activation or otherwise will be excluded from any refunds.

3. There are also other situations when we will give you a refund of the unspent balance: None of your YouTube videos passed the Google review process; Your YouTube channel doesn’t have any videos; all videos in your promotion are age-restricted and can’t be promoted; we can deny the promotion services for other reasons. For example, our system or Google Ads stopped working;
after the termination of your Riseax account if it has an unspent balance.

4. The refund will be made to the payment source you used for the payment. You can also choose to be refunded back to your Riseax balance.

5. Refund abuse impacts our ability to provide a reliable service. If your account is flagged for abuse of our refund policy we may disable your account after the refund and refuse any further service.

6. All the types of refunds will be processed and completed within 7 to 14 days.